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We know how important this policy to the buyers when shop online.Your satisfaction is our long-term pursuit and what we cares most. If there is any problem about the item, please do CONTACT us first, we will try our best to help you fix the issue.
Here you will find our detailed return&refund policy:
We do not take return or offer refund for any mistakes that made at the buyer’s end, but we are more than happy to help you in whatever way we can for sure.
Since all of our dresses are handmade and custom tailored, the final finished dress may vary a little by 1-2 inches in either part than the specified measurements.
To ensure that the dress will fit you perfectly, we leave extra 2 inches seams inside of the dress to allow easy minor size alternation which can be taken care of by your local tailor.
Please get measured by the professionals and always order the dress a tad big since it is easier to let in than let out.
If you can not find the inside seam or have any difficulty altering the dress, please feel free to contact us for help.
We do not take return or refund for 1-2 inches difference due to the nature of custom make.
Please understand that the color differs from different computer monitor.Final colors are subject to the actual dress you received.To help us reduce the risk of color difference, we offer fabric samples which you can see from our website page.
For color difference caused by the monitors, we do not accept return or refund. Kindly note, our ivory shade is very light, close to off white which is not apply for the reason for return.
We take return for physical dress problem including: Wrong size/Wrong color/Damaged item/Poor quality.Any return/exchange/refund requests MUST be filed within 48 hours after the package arrives.
For physical dress problem return, please be sure to return them in their original condition including your order name/return reason.
For physical dress return, we will refund you minus postage within 48 hours after we receive the dress.
Our tailoring process begins as soon as the order been placed but we allow 48 hours for you to change your mind regarding the style/size/color so please contact us promptly for details when you need to change.
For cancellations, please refer to our cancellation policy specified as below:
If you would like to cancel you order, please contact us to request cancellation.
We send the package to the address at the payment note. If the package got lost because you fail to update your shipping address or unavailable to sign the package when it arrives, we do not offer remake or refund for this case.
Any lost caused by seller end, a free new product will be sent for free.
Buyer needs to take care of any imported tax and VAT.
Any buyer refused to pay for the tax and result in package lost, we will not issue any refund or send any replacement for this case.
Thanks so much for your cooperation.